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Account Manager

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ABOUT the team

Are you inspired by the evolving world of digital, AI & meta technologies? Are you eager to stay at the forefront by solving real-world challenges and driving innovation? Join us at Afnan Innovation Lab, where we're a team of entrepreneurs, innovators, technologists, and action-takers who fearlessly embrace challenges. We're dedicated to knowledge, working smart, and creating purposeful products that have positive global impacts. Be part of something inspiring and join us today.

ABOUT THE POSITION

We're looking for a proactive Account Manager (AM) to manage and grow relationships with our existing customers. In this role, you'll serve as the primary point of contact, ensuring customer satisfaction while identifying opportunities to expand accounts through additional products and services. You'll collaborate closely with Sales, Solutions Consultants, Product, and Customer Success teams to deliver an outstanding customer experience.

Position	Account Manager
Location	Remote
Employment	Full-Time
Duration	Long-Term
Compensation	Depends on Experience
Benefits/Perks	Paid Time Off, Medical Stipend, Professional Development Opportunities, Vibrant Company Culture, Work With Amazing Team, Recognition for Achievement, Two Bonuses Per Year

ROLES & RESPONSIBILTIES

Build and maintain strong relationships with assigned customer accounts.
Serve as the primary point of contact for customer enquiries and business needs.
Understand customer goals and recommend solutions that maximise product value.
Conduct regular account reviews and business check-ins with customers.
Identify opportunities for upselling, cross-selling, and account expansion.
Coordinate with internal teams to ensure timely resolution of customer issues.
Monitor customer satisfaction and proactively address concerns.
Manage contract renewals and support customer retention efforts.
Maintain accurate account records and activities in the CRM system.
Collaborate with Sales, Solutions Consultants, and Product teams to deliver an exceptional customer experience.

requirements

Associate's or Bachelor's degree in Business, Marketing, Communications, or a related field.
2+ years of experience in Account Management, Customer Success, Sales, or a similar client-facing role.
Excellent written and verbal communication skills in English.
Strong relationship-building and stakeholder management skills.
Ability to understand customer business needs and recommend appropriate solutions.
Experience managing multiple customer accounts simultaneously.
Familiarity with CRM platforms such as HubSpot, Salesforce, or similar is preferred.
Strong organisational, negotiation, and problem-solving skills.
Self-motivated, customer-focused, and able to work effectively in a remote environment.

America

780 Walden Ave Buffalo NY 14211

+1 (646) 718-2622

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Solutions

For Parents

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